Thank you for choosing Relaxed Trader. Your privacy is important to us and we take the protection of your personal information seriously. This privacy policy explains how we collect, use, and share your personal information when you use our website and online services.
Collection of Personal Information
We may collect personal information from you when you use our website, such as your name, email address, and other contact information. We may also collect information about your usage of our website and services, as well as information about your computer or device, including your IP address and browser type.
Use of Personal Information
We use the personal information we collect from you to provide, maintain, and improve our website and services. This may include using your personal information to communicate with you, troubleshoot issues, and personalize your experience on our website. We may also use your personal information to send you promotional materials or updates about our company and services.
Sharing of Personal Information
We may share your personal information with third parties for the purposes of providing, maintaining, and improving our website and services. This may include sharing your personal information with service providers or business partners. We may also disclose your personal information if required by law or in the good faith belief that such action is necessary to comply with legal processes, protect the rights and safety of our users or the public, or to defend against legal claims. The providers we currently rely on are described in the sections below — website hosting (SiteGround), email delivery (Brevo), checkout and payments (SureCart and our payment processors), and analytics and advertising (Google).
Cookies & Your Choices
Our website uses cookies and similar technologies. Some are essential — they keep you signed in to the member area and make checkout work — and these are always on. Analytics and advertising cookies are optional: a consent banner lets you accept or decline them, and in the European Economic Area, the United Kingdom, and Switzerland they stay off unless you accept. You can change your choice at any time using the Cookie Preferences link in the footer of every page.
Analytics & Advertising
We use Google Analytics to understand how visitors use the site — pages viewed, approximate location, device and browser type — and a Google Ads tag that may be used to show our ads to people who have visited the site before. Both honor the consent choices described above, and the data they collect is processed by Google under Google's own privacy policies. We do not sell your personal information.
Email & Newsletters
Newsletter and member emails are delivered through Brevo, our email service provider, which stores the contact details needed to send them — such as your name, email address, and subscription status. Every marketing email includes an unsubscribe link, and you can leave the free newsletter at any time. If you are a paying member, we also send service emails — such as trade signals and account notices — as part of your subscription.
Payments & Checkout
Purchases and subscriptions are processed through SureCart, our checkout platform, together with our payment processors (such as Stripe and PayPal). Your card number goes directly to the payment processor — Relaxed Trader never sees or stores full card details. Billing information is handled by these providers under their own privacy policies.
Hosting & Server Logs
Our website is hosted by SiteGround. Like most web servers, it keeps standard technical logs — IP address, browser type, pages requested, and timestamps — which we use for security and to keep the site running reliably.
Access, Correction & Deletion
You can ask us at any time to see, correct, or delete the personal information we hold about you by emailing the address below. Unsubscribing from emails and adjusting cookie preferences are available directly through the links described above.
Security of Personal Information
We take appropriate measures to protect the security of your personal information. However, please note that no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal information.
Questions about this Privacy Policy?
If you have any questions about this privacy policy or our treatment of your personal information, please reach out directly.